Submitted by: Sumita Palchaudhary

Complaint Details:
To,
Customer Support, PayTM,

I tried to recharge my BSNL mobile number 9428584329 on 5th December, 2016 for amount of Rs. 290 and the Order ID generated is 2321637045, but the transaction failed.

The amount was deducted from my bank account, but the recharge failed and I have not yet received the refund of Rs. 290 neither in my bank account nor in my PayTM wallet.

Although I have registered my complaint on the PayTM customer support portal, but I have not received and response regarding my complaint. It has been more than two weeks since the failed transaction so the amount should be refunded by now.

Kindly look into the issue and refund the failed transaction amount as soon as possible.

Thanks and Regards,
Sumita Palchaudhary

Submitted by: Dipen V

Complaint Details:
Dear Sir,

I am the owner of Skoda Superb (VIN: TMBBBK3T7AA303132) residing in Mumbai, India.

We are approaching you as our last resort before we move ahead and file a law suit against Soda India Pvt Ltd. And JMD Auto Pvt. Ltd.

2 months back the car stopped functioning and I had to tow it to the authorized service centre. Since then the car is with them at their garage.

They say the car engine has failed and needs replacement but they are unable to answer what caused such failure or what is the failure about. They are also not giving any proper response in writing even after asking them multiple times.

One of the reasons the works manager at JMD Kandivali, Mumbai told me is that we failed to replace Engine Oil in 2015 which caused faults in the engine. On asking why were we not indicated about it when car had came for service and repairs multiple times the manager is not responding to that query.

I understand the fact that Car is out of warranty. But this mishap according to them has happened because of Engine oil was not replaced. Which is their duty to change or intimate us about the requirement which they failed to do so. And hence we are fighting for justice as this is the service centre’s inefficiency which led to the failure.

Even after multiple queries raised Skoda India in not responding them or even trying to resolve the same.

I am approaching you for advice and guidance on what could be our options to solve the same.

Regards,
Hitesh Vakil
( +91 9820024242)
Dipen Vakil
(+91 9833874198)

Submitted by: saurav bandha

Complaint Details:
I have purchase my galaxy j7 on 13 april 2016 and my phone get off automatically again and again. Our nearby service center changed the screen after that same problem occures. The employ of samsung care has been updating my phone since last 2 days.Becouse of all this I’m facing many problems. Please sort out the problem.Looking forward to your quick action. My complain bill number 4227301849. I will happy if you replace my phone. I have to buy your another samsung model. Your employ tells us that your will be replace if you want. Please replace my phone

Submitted by:  krishnen

Complaint Details:
Dear Sir
I send a urgent consignment on 29.11.16 by Blue Dart Express Limited from Kolkata to Hyderabad (Docket No -14942017425 ) but it was return back to me because there was non written of consignee’s phone no on the parcel .I called the blue dart customer care (1860-233-1234) but they told me the same version that “there was no phone no written on the packet .I am attaching the packet’s photo graph for your ready reference where the sender phone no along with details address was clearly written on that .I also talk to the franchise person Mr S Paul but he wouldn’t take any responsibility to resolve this .
Again on 15.12. 16, I send the same document on same address along with consignee’s Phone no by Blue Dart (docket no – 14942017215 ) from kolkata to Hyderabad .But still today it wasn’t delivered due to the same reasons like before, but the tracking result showing it was reached at Hyderabad on 17.12.16 at 08.28 am (document attached ).I talked to the blue dart customer care executive regarding this but this time they are saying three phone no was not-reachable at same time and tracking result showing there was no department name /extension no on that.
So if this type of unprofessional delay will happen again and again then how the people like me trust on them by sending there valuable urgent document by courier with bearing extra cost and who will bear the delay huge loss for delay delivery .
So I request you take this matter seriously and take necessary action against them .

TrackDart ™ – Tracking Details
Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. To forward the details enter your Email ID, the recipient’s Email ID and Send.
Waybill No : 14942017425
Pickup Date 30 November 2016
From Kolkata
To Hyderabad
Status Returned To Origin At Shipper’S Request
New Waybill No 42505500074
Status and Scans
Location Details Date Time *
Waybill No : 14942017425
Gbl Service Centre Returned To Origin At Shipper’S Request 09-Dec-2016 12:48
Gbl Service Centre Undelivered Shipment Held At Location 09-Dec-2016 07:05
Gbl Service Centre Undelivered Shipment Held At Location 08-Dec-2016 08:44
Gbl Service Centre Undelivered Shipment Held At Location 07-Dec-2016 07:25
Gbl Service Centre Undelivered Shipment Held At Location 06-Dec-2016 07:31
Gbl Service Centre Undelivered Shipment Held At Location 05-Dec-2016 11:18
Gbl Service Centre Undelivered Shipment Held At Location 03-Dec-2016 14:33
Gbl Service Centre Undelivered Shipment Held At Location 02-Dec-2016 09:29
Gbl Service Centre Need Department Name/Extention Number 01-Dec-2016 14:19
Gbl Service Centre Shipment Out For Delivery 01-Dec-2016 12:43
Gbl Service Centre Shipment Arrived 01-Dec-2016 11:28
Hyderabad Hub Shipment Further Connected 01-Dec-2016 10:06
Hyderabad Hub Shipment Arrived At Hub 01-Dec-2016 07:39
Calcutta Hub Shipment Further Connected 01-Dec-2016 00:26
Calcutta Hub Shipment Arrived At Hub 30-Nov-2016 19:54
Dumdum Shipment Further Connected 30-Nov-2016 19:18
Dumdum Shipment Arrived 30-Nov-2016 17:19

TrackDart ™ – Tracking Details
Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. For delivery details of shipments not delivered, select undelivered shipments, enter your Email ID, select “Intimate Me” and Send.
Waybill No : 14942017215
Pickup Date 16 December 2016
From Kolkata
To Hyderabad
Status Need Department Name/Extention Number
Status and Scans
Location Details Date Time *
Waybill No : 14942017215
Gbl Service Centre Need Department Name/Extention Number 19-Dec-2016 16:00
Gbl Service Centre Shipment Out For Delivery 19-Dec-2016 13:23
Gbl Service Centre Shipment Arrived 17-Dec-2016 13:31
Gbl Service Centre Holiday, Delivery On Next Business Day 17-Dec-2016 13:07
Hyderabad Hub Shipment Arrived At Hub 17-Dec-2016 08:28
Calcutta Hub Shipment Further Connected 16-Dec-2016 22:20
Calcutta Hub Shipment Arrived 16-Dec-2016 17:35

Submitted by:  SriniVasan Rajasekaran

Complaint Details:
My Dongle number is 9381975237 and i got bill of 13, 000 Rs after upgrading to 4G, when i called customer care and asked why that much bill amount and customer care and asked for the reason and they said it was due to technical problem and when i called them another time they said it was due to plan change and they never intimated me regarding the plan change. Then on 29/09/2016 One of the collection agent (T.Ramesh) called me and asked me for not paying the bill and i told him the entire concern and he said me that to make a payment of Rs2500 and he also would close the connection and waiver the remaining amount.After a month i got a call from Reliance Nungapakkam Branch and a lady asked for the reason not paying the bill, i explained her many times but after a particular interval she again and asked for the same thing and one day she called and asked and she was so rude to me and said that her name was kavitha, and she was stating that do whatever you can.When i visited reliance store and asked regarding this, they said your connection has been terminated and tell them thats not your connection when you again recieve a call.now after a week lawyer notice has been sent to me to pay the pending amount. After 2 months of payment they are sending the lawyer notice. I just need a detailed solution to this problem and i have all details with me.the reciept number for payment made on 29/09/2016 is 25435. Now the amount to be paid is Rs 7620 .

Submitted by:  ranipradeep

Complaint Details:
My child is UKG kid, class teacher Usha Rani shouted&beat my child we saw her finger prints on my child face, in previous my child was suffering to go to school regularly bcz of her.But this time he got fever he was afraid of her behaviour we asked her she spokes very rash, we met principal he said we’ll see.If the same thing happen to your child how you will repond? now we can’t understand what we have to do?

Submitted by: Rashmi Poduval

Complaint Details:
This is Rashmi Poduval and I have been customer of Snapdeal for quite long now. More or less my snapdeal experience had been satisfying till now but recently I have been really furious. Would like to bring it to your notice.

This is regarding my order id 17101119918 and sub order id 21302580110
I had ordered the Justin analogue clock on 5 th Dec 2016 which I received on 11 th December 2016 in a really damaged form, the outer box had a hole in it and clock was broken into pieces. Without any delay I had filed a return request within 5 mins of delivery. I got an email and SMS that the product will be picked up the same day but noone came for the pickup, it was a Sunday and I was at home with two other family members the whole day. To my surprise I got a message later that pickup failed because I was unavailable which was indeed false!! I rescheduled the pickup request. I got an email stating it will be done in next 48 hours but, since then I see new estimated pickup dates on the snapdeal app everyday First it showed pickup will be done on 15 th, then 16 th, then 17 th, then 18 th then 19 th and now its showing 21 ts (i have screenshots for the same) but no pickup has been done yet.. This is not only confusing but also very frustrating.. I suspected some foulplay and decided to make a complaint.. Visited site’s help centre and there was no option to write to them, only few quieries and their answerscalled on tollfree no n noone was pickin have been cited.. Which was useless info for me.. Finally I found an old correspondence n mailed to them.. I received a reply that we don’t handle correspondence on this email anymore but this time we will b happy to help and have forwarded ur complaint.. Next two days again nothing happened.. I got furious and decided to write abt it in the product review.. But they did not let my review get published only.. On saturday i received a mail stating product pickup will be done in 1-2 days.. N it’s monday but still nothing.. I m stuck with the damaged product and I am not sure if I would be receiving my refund at all coz overall it appears like they are just not bothered!

Submitted by:  Rashmi Poduval

Complaint Details:
This is Rashmi Poduval and I have been customer of Snapdeal for quite long now. More or less my snapdeal experience had been satisfying till now but recently I have been really furious. Would like to bring it to your notice.

This is regarding my order id 17101119918 and sub order id 21302580110
I had ordered the Justin analogue clock on 5 th Dec 2016 which I received on 11 th December 2016 in a really damaged form, the outer box had a hole in it and clock was broken into pieces. Without any delay I had filed a return request within 5 mins of delivery. I got an email and SMS that the product will be picked up the same day but noone came for the pickup, it was a Sunday and I was at home with two other family members the whole day. To my surprise I got a message later that pickup failed because I was unavailable which was indeed false!! I rescheduled the pickup request. I got an email stating it will be done in next 48 hours but, since then I see new estimated pickup dates on the snapdeal app everyday First it showed pickup will be done on 15 th, then 16 th, then 17 th, then 18 th then 19 th and now its showing 21 ts (i have screenshots for the same) but no pickup has been done yet.. This is not only confusing but also very frustrating.. I suspected some foulplay and decided to make a complaint.. Visited site’s help centre and there was no option to write to them, only few quieries and their answerscalled on tollfree no n noone was pickin have been cited.. Which was useless info for me.. Finally I found an old correspondence n mailed to them.. I received a reply that we don’t handle correspondence on this email anymore but this time we will b happy to help and have forwarded ur complaint.. Next two days again nothing happened.. I got furious and decided to write abt it in the product review.. But they did not let my review get published only.. On saturday i received a mail stating product pickup will be done in 1-2 days.. N it’s monday but still nothing.. I m stuck with the damaged product and I am not sure if I would be receiving my refund at all coz overall it appears like they are just not bothered!

Submitted by: Karuna Kaushik

Complaint Details:
I was trying to place an order on 17/12/2016 at 8:18 pm. Order amount was rs 277.5/-. I paid thus amount with my payzapp account with transaction ID 9GSHDZ. Payment was successful from payzapp but my order was not confirmed from pizzahut. I requested to pizzahut over phone on same day to refund the amount but I have not received any amount from pizzahut till date.
You are requested to please initiate my refund in urgent basis. My registered number is 7042403086.

Submitted by:  Olivia Dasgupta

Complaint Details:
I Miss Olivia Dasgupta, booked an indigo ticket on 03.12.2016 at 16.45 hrs for Delhi to Agartala via Kolkata for 19.12.2016 amounting of Rs. 6189/-. Booking Reference Z7SD2F.
I have reported and got my boarding card and accordingly after security check while I was going board the bus in the Gate No. 10B of Delhi Airport, security personnel told me that I have luggage problem. I rushed and contacted the security personnel of Indigo. They raised the point that I was carrying a portable mobile charger inside my luggage and I was held up there for security reason and did not allow me to avail my flight even after it was removed from my bag.
I am a 2nd year Medical Student of Lady Hardinge Medical College and a frequent flier of Indigo Airlines. Today I was carrying a wheel chair with me for my mother who needed it urgently today post 12 pm. I was held in the Delhi Airport and nor did they accommodate me in any other connecting flight to Agartala. I booked another ticket with Rs. 10000/- just to travel to Kolkata from Delhi and around Rs. 3941/- to travel from Kolkata to Agartala.

Hence, in total around Rs. 14000/- was spent and I lost the whole day, which hampered my suffering mother because of non availability of wheel chair.

So I think a strong action should be taken against them (indigo personnel) and refund of Rs. 6189 + Rs. 14000/- should be initiated immediately.

This type of harassment to a single female passenger at 06.00 am in the morning is not acceptable from Indigo Authority in the City of Delhi.

If I do not get my refund from the Indigo authority, I will be compelled to go to the Consumers Court for necessary action.