Scam or fraud: Zomato — cancelling order twice without justified reason

Submitted by: naren wakode

Complaint Details:


I am Narender Kumar having contact no. [protected]. I had ordered dinner yesterday vide Order No. [protected] on 14/09/2018 at 08:25PM, from Shahi Naan Wala – Paschim Vihar, and just after placing order I texed message to Zomato that I have placed an order and requested to ensure that i get my order. Person of Zomato at other end, ensured me that order will be served to me and said that my order is on its way. Then, I got a call from call center of Zomato (from Phone No.[protected] at 20:41 PM, and the person said that my order has been cancelled because of some zone issue that after 7 PM we do not deliver in Sultan Puri (area, where I reside). However, you may very well confirm from your records that at about 3-4 times orders have been served to me at my place. And who takes dinner at 7PM? Generally dinner timings are about 9:00pm, and accordingly I had placed my order as my mother was medically unwell and she could not prepare dinner, so I placed order with you. It had happed at one occassion earlier also, and towards compensation you gave about 50 rupees. I assume that delivery of order entirely depends upon will of delivery person, as Mr Ravi who was supposed to deliver food was not willing to deliver my order. i spoke to him and he was contending that in Sultan Puri, order cannot be served. My submission is, are people not living in our area, are we not paying form dinner..then why orders are not being delivered to us.
I wish you people to take all necessary measures to ensure that people like me get their orders delivered and necessary stringent action should be taken against such delivery person like Mr. Ravi. Please ensure these things otherwise I assure you that I shall try my best to escalate this issue up to founders of zomato Mr Deepinder Goyal and Mr Pankaj Chadda.
I hope I shall get response from you.
My contact details are as here under:
Narender Kumar
Mob.No. [protected]
E-Mail Id: