Scam or fraud: Xiaomi India — poco f1 refund

Submitted by: Bhakti Rawle

Complaint Details:
I had ordered Poco f1 against order no [protected]. Online payment was made on 7th October, 2018.
The courier refused to deliver the product and gave wrong RTO reason. Courier dispatched the product to Mi warehouse on 13th October 2018 but even till today the product is not reached its warehouse.
I have called its call center 7 times but customer service executives are not giving satisfactory reverts. I have raised 3 complaints through call center (woin[protected], woin[protected], woin[protected] but no communication received from Mi yet. I had also mailed them couple of times. Still no revert on making as well. No refund is received yet.
This is mental harassment what Mi is doing with no fault of customer.