Submitted by: MohiniNP
Complaint Details:
Hi,
I am vodafone customer using there services for more than 10 yrs now. I have one number of Mah & Goa circle. But I am currently in Mumbai. On 27.11.2016, i received sms that i have raised a sim replacement request and since then i dont have n/w in my phone. When my family tried to call me in afternoon, the call was sent to some lady in Pune. She informed us that the number was given to her on same day.
Around 5 pm i started calling vodafone cust care and spoke to 3(xyz, Prasad, Vishal and his superior named Ganesh) different executives explaining them about issue.
After spending around 3hrs explaining the issue to these guys, I was finally able to convince them to block the other sim. Since my sensitive information is being to shared to other person. The other sim was blocked with the reason “Sim Frawd Replacement” with request number 253558242. Since I am in mumbai right now I was told by Ganesh to reach out to vodafone store in mumbai to get a sim replacement.
On 28.11.2016 by 10:30am i got my sim replaced and was told that my sim will be active in max 24hrs.
Today on 29.11.2016, my sim is still inactive. And i am stuck, cant even pay me CC bill.
I called up appelate office and ladies over there were not ready to listen the issue, they just check there system and revert that number is on my name and is active. Appelate request reference number – 165273421.
Kindly help get this resolved. I need this number. atleast till the time i change number to other services availed by me.
Vodafone CCE really doesnt understand the issue and they are least happy to help. I am still not sure if they understand my issue. There systems dont reflect any conversation i have done with previous executives.
My alternate number – 7021552910(my husband’s number)