Submitted by: kamalsil
My customer id is 36581237.
This is regarding the poor customer service of Videocon D2H. I have upgraded my existing SD STB to HD. Initially when I raised the request for this upgrade, they told that it would be installed within 48 hrs. They had taken 10-12 days to install the new STB. I had to call them so many times for this installation as they do close requests without even solving anything or informing to customer! It was a surprise to me! Now I am in similar situation with the STB and remote. After they installed the new STB, from very beginning the remote was not working properly. So I called them on 27-Nov and registered one complaint and they told that this would be solved within 24 hrs. Then nothing happened. So I called them again on 10-Dec. They told that previous request has been closed! So they raised one more complaint with a same commitment that this will be resolved within 24 hrs. Now the remote is not working at all! I am not able to view any channels for last 3 days.
I want immediate action on this. Their customer service is very bad. They always take complaints, but then nothing happen. And my question is how do they close complaints without solving those?