Scam or fraud: Union Bank Of India — Transaction failure but money was not refunded to my account

Submitted by:  Subbarayudu Boda

Complaint Details:
Dear sir,

I am Dr.Subbarayudu Boda…I did 2 transactions through online Union Bank UPI mobile app on 14/12/2016… Transaction status was showing failure but yet money was not refunded to my account..I called customer care and they told me to register a complaint in mobile UPI app, unfortunately that option is not available in the Union Bank UPI app… Please find herewith enclosed attachments…