Submitted by: mohitshukla123
Tripgateway.in is a fraud company which i have already mentioned in my previous complaint. They have already cheated lot of people.
A person claiming himself as a sales manager called me to buy a tour package and made big big luring commitments, which made me buy the package.
Gradually, on talking to them i realized that the person who called me was a fraud and no person bearing that name works in tripgateway. I therefore, lodged a complaint with tripgateway and consumer complaints. Tripgateway official agreed that the person who called me was a fraud and they are ready to give me a compensation. They repeatedly called me and forced me to agree to the compensation terms. I finally gave up on them and acknowledged the terms kept by them. The terms were:
Congratulations, we would like to inform you that you have purchased packages of Rs 8999 according to which we guarantee you to provide you the booking at any destination where you wish to travel for 4N/5D for 4 members.
(Prior intimation required minimum 21-30 days for any hotel booking depending upon availability).
Further if we are unable to provide you the hotel booking then we will refund your money.
Child below 10 years is complimentary.
As discussed with our telephonic conversation we are sending you brand new
Android Smart Watch free of cost as a complimentary gift.
Further your validity is increased for four months i.e 16 months from the date of purchase of the package.
Related any query you can call anytime on the mobile number which we have provided.
Now you don’t have any issue with the company and your query is solved.
Kindly acknowledge the mail so that we can proceed further.
Now when i asked them to make a booking, they rejected my form. On calling them, an official said that they do not make booking in port blair, which is my destination. This is so foolish on their part since they have already mentioned port blair (Hotel Hari International) in their brochure. When i told her about it, she passed on the phone to some other official. The other official then agreed that they have port blair in their list. I talked to her and asked her the reason for rejection of the form. She asked me to made few corrections which were genuine and i agreed to it but one thing which she forced me to do was to mention an alternate destination in the form which was against the terms and conditions, since they have already mentioned in the booking form that if the destination is same, i am required to write different intervals which i have already done and mailed back the form to them.
These guys do not stick to their commitments and are again and again harassing me and forcing me to agree to them.
It is disgusting that i have paid for a tour package to visit some place and these guys are forcing me to choose an alternative place too and they will select one for me.
I request you to save me from this fraud company “tripgateway.in”. They have been continuously harassing me and i am facing psychological problems like stress and depression.