Submitted by: Jishnu R
Complaint Details:
I had been using Tikona Internet connection from Jan 3rd 2016 to July 9th 2016. I also made the payments for 7 months which includes the complete July month also (even though I didn’t use after July 9th). I have the proof of all the payments that I made towards Tikona. Also the modem is not provided by them, rather the one which I purchased.
On July 7th, I moved to a different provider (Big Broadband). The reason why I switched to a new vender is because of the service quality that Tikona provided me over the 7 months of usage. I had to send multiple emails and make multiple phone calls to the customer care on the poor quality connection.
Finally I moved to a new provider in July and send an email to Tikona customer care to cancel the connection.
They haven’t cancelled the connection yet and keep sending emails to me on the payments due. Also they call from some number telling that this has to be settled in court. I told very clearly that I’m not going to make any payment for something I’m not using now.
Request Tikona team to focus on the quality of service rather than trying to get money from customers in illicit manner. If the quality of service is good, customers will always continue with the provider.