Scam or fraud: Tata Sky — No connection for last 10 days

Submitted by: Upsetviewer

Complaint Details:
My subscriber ID is 1060154620, I had a trouble in my connection which is not working since 12th of December, i lodged a complaint on 15th December & the customer services associates assured that it will be resolved within 48 hrs. Called again after 72 hours and was told again that someone from the technical team would call however no one has called nor has anyone come to rectify the problem. Extremely dissatisfied with the services, Poor customer care service with unable to resolve any queries. Service associates like Praveen and Saurabh who are senior executives keep promising that it will be resolved soon.
Even after asking for a refund have received no revert till date.Please confirm the refund policy for this poor service .