Scam or fraud: Saribox — defective product and product not same as specified on website

Submitted by: Dr. Uma nahar Saikia

Complaint Details:

Hello there,
I purchased a saree online from on Wednesday ie. 5th September 2018 with COD as the option. I received my order SB11096301.

The order Id is CD 160/SB11096301
There is no telephone no available for the company to be called or resolve this issue. I mail to the company but no response

The product is defective and the silk is not soft as mentioned on the website.

The fabric is not what I expected and color appears dull.
I want to return the same. Kindly guide.
I could not find any such thing for returning the product on the website