Scam or fraud: Sansui India — fridge not repaired, agent left after making it dysfunctional

Submitted by: Arnab Ghosh Behala

Complaint Details:
I had registered complaint for cooling problems in the deep freezer in model SH163B on 6 Aug(ph.[protected], bought 2016 sep). The rest of the fridge was ok, only deep fridge was not working properly. Sansui agent came, filled gas, took Rs. 1600. But still problems persisted. Lodged Second repeat complaint number GUR[protected] lodged on 11 Aug. Sansui agent came and cut the pipes and then said I need to give more 2000 to replace freezer. When I refused to give money again, he just left as it is and refused to restore it to previous condition. Now whole fridge is not working because the sansui agent leaked the gas while cutting the parts and left. Sansui local branch manager is also not picking the call.