Scam or fraud: RSRTC — online ticket booked money taken by rsrtc & bus did not arrive due to strike pnr no -xjdhv180918100024

Submitted by: Ck Dixit

Complaint Details:
I’d booked a travel ticket of rsrtc volvo bus from Jaipur to Jodhpur on 18th sept’18 for 19th late evening travel. I kept waiting till mid night for the bus to come & board me but bus did not turn up. I called rsrtc enquiry number (mobile) & I was told to cancel the ticket as no bus is going to come due to strike from last 3 days letting myself stranded at mid night with no option available to go back.
I’ve been trying to contact their toll free number but of no use. No email ID for registering complaints is mentioned. Please assist resolving this.