Submitted by: richa bose
Complaint Details:
I had placed an order for a cake and card on 21st Nov’16 to be delivered on 22nd Nov’16. It was a prepaid order for Rs 1029.
The order did not reach the delivery address and now the company claims to have delivered it without any written/signed proof. They claim to have a recorded conversation with the recipient confirming that the order is delivered. The recipient is my father and I know for a fact that the product was not delivered on the required date or later. They have no signed receipt for acceptance of the product and are citing a telephonic confirmation as a proof which they are not providing us for reference.
My father, the recipient had received a call and had told them that he has not received the product. They did not let him complete and disconnected. They now claim to have made 2 calls where my father has confirmed the delivery. This looks like a case of fraud to me.
They deny to process the refund of the order and are not resolving the issue. I do want to attach the email trail but I don’t see any provision. If someone reaches out to me, I can surely attach the email chain.