Scam or fraud: Paytm Mobile Solutions — Paytm didn’t give my 2600 I requested to transfer in my account

Submitted by: Idith

Complaint Details:
I made a transaction which got failed and Paytm added cash in my wallet 2600.
Next day transfer it to my bank account but it’s been 3 days I haven’t received my money. Im trying to call but customer care no.end my call in between.
We have refunded Rs 2600 to your SBI bank for your Order ID 2425860379 on Paytm. Your bank could take upto 7 working days to credit the amount to your account. Please contact your bank for any queries.
Where is my money did you guys cheat this way?