Scam or fraud: Paytm Mobile Solutions — No refund of failed transaction of Bank transfer (Paytm Cash Txn ID 474312216920)

Submitted by: gargamitk

Complaint Details:
I have tried transferring Rs 5000/- from PayTM Wallet to my ICICI bank account on Date:16-12-2016 Time 07:14:09 PM, but due to an error in paytm server, this transaction got failed (showing status as PENDING on paytm site). The money got deducted from my paytm wallet but not transferred to my account.

The details of transaction as shown on Paytm website:

Transferred to Bank Account
Paytm Cash Txn ID 474312216920
Date:16-12-2016 07:14:09 PM
Amt: Rs 5, 000

I have written a lot of emails to paytm customer care through their site, but could not get any satisfactory solution. Kindly help me to get the refund either in my bank account or PayTm wallet ASAP.