Scam or fraud: Paytm Mobile Solutions — BSNL bill payment not done by paytm but cash deducted

Submitted by:  Aswin R B

Complaint Details:
I have paid my bsnl landline bill of 2570r thru paytm app three days back and till now the bill is not paid. but cash got deducted from my account. my phone got cut and i had to pay that bill in bsnl office directly with fine. Pls know one fact that when i went to bsnl office, they told i cant pay using paytm… Paytm is not authorized to bsnl landline bill. but still they provided the landphone bill payment link in their app. Then they told they hav no connection with paytm..

i have contacted paytm customer care and no response i mailed too. they hav enot even refund that amount. why they doing this kind of negligence to customers. so kindly take necesary action

order no. 2448667482

I am attaching the transaction done using paytm and the photo of bill i had to pay extra in bsnl office