Scam or fraud: Paytm — Failed transaction but no refund

Submitted by: devg4u

Complaint Details:
Kindly go through the Facts of the case as mentioned below:
1. On 19-12-16, a payment of Rs. 323 was made through Paytm to Big Basket.
2. In the first attempt the transaction failed.
3. Another attempt was made for Rs. 323 through Paytm.
4. Again Payment failed.
5. The order showed no payment made and against my order Cash on delivery status was shown.
6. subsequently order was cancelled by me by calling at Big Basket Customer care.
7. Order status against my account changed to order cancelled.
8. I tried to call PayTm but nobody except IVRS is willing to listen to my problem.
9. I have given all snapshots to PayTm Facebook team and they are not willing to refund my amount.
10. despite order cancelling why money is not refunded to my account.
11. please see all attached documents with this mail.
12. Please refund my money soon.
13. its a case of cheating, theft and duping people.