Submitted by: chauhan.260413
Complaint Details:
I had opened my acount with Paym dated: Nov 24 2016 at 2:56 pm. I’had no issues with my transactions till Order No: 2405844157 at 1:11 pm, Dec 17 2016 when i transferredan amount of Rs.4000/- into the Paytm wallet & later clicked on Return to bank option at Paytm Cash Txn ID 4625223401 2016-12-17 01:13:12 PM then an auto new Id showed transaction pending Paytm Cash Txn ID 46258678092016-12-17 01:29:11 PM since then that fund is still pending with the company.
I’ve lodged complaints for this transaction daily but the response to mail is this reply from here end which hardly solve my issue:
[ Hello,
Thank you for contacting us.
We apologise for the inconvenience caused
We would like to inform you that usually amount credits in user’s bank account instantly after initiating a transfer from Paytm wallet but sometimes delay happens because bank takes up to 2 working days to process the transaction. (PSUs bank takes up to 3 working days)
In case if the amount doesn’t credit and transaction fails, then amount automatically rolls back in source Paytm wallet.
We hope this information is helpful in resolving your concern.If the issue doesn’t resolve then please write back to us.
Regards
Paytm Care Team
Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.
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Transaction details has been attached for reference.