Submitted by: phebbar
Complaint Details:
Hi,
I paid for a ola ride and paid using ola money. the coupon was applied for the ride but the driver refused to come and I had to cancel the ride. ola charged me 50 for cancellation, but refunded it promptly.
the second driver came but ola chrarged me peak charges at 0730 in the morning on a Saturday. I was to get some 100 rs cashback for the first two ride. I presume ola is compensating for this 100 rs cashback by ensuring that the ride always with peak charges. how can you have peak time at 730 in the morning and that too on a Saturday!! double whamy: ola never credited the 100 rs back saying that the code “cashless” was not applied. so in effect I ended up paying peak charges and dint even get the rs 100 cashback. feel swindled now. I might as well use paytm.