Scam or fraud: Maruti Suzuki India — Delay in providing Registration Certificate

Submitted by:  vdivs

Complaint Details:
I purchased used car from Spectra Motors at Borivali (e) on 20th June 2016.
Sales Executive Ashraf Shaikh told me that I will receive Registration Certificate from RTO within 45 to 60 days.
I met to an accident on 31st October 2016. The car is damaged in this accident and now the car is in garage for repair work. The car is properly insured in the month of August 2016.
The garage operator is not performing repair job on my damaged car even it is insured. He said he will require Registration Certificate to claim the insurance.
I am following up with Spectra Motors Borivali (east) since last 6 months for Registration Certificate. Now the car is in garage since 31st October 2016. Spectra Motors did not submit required application and documents in RTO, because of which Registration Certificate is yet not filed. As inquired in Borivali RTO, the officials said the application and required documents are not submitted yet.
I want Spectra Motors to be punished for this delay in their responsibility for which they have charged me. Please help