Submitted by: ganu1966
Complaint Details:
I, Col Ganesh Bhat, have an insurance policy with Kotak since 2010. I had applied for surrender(Request ID 4714780) of my policy at Jaipur office which has been declined. My complaint is as follows:-
a) No one from Kotak has contacted me till date to explain the reasons whereas I was told after submitting my application that someone from head office will contact me to know the reasons for surrender.
b) I contacted the toll free number and came to know the reason was signature mismatch.
c) The officials at Jaipur office were very rude when I had gone to submit my application and refused initially to accept my request.
I want my money back immediately and would like to appeal to all future customers and present ones associated with Kotak to learn from my experience and AVOID ANY ASSOCIATION WITH THEM.