Submitted by: William Eliah
Complaint Details:
Initially I gave my Nokia Lumia 720 for battery replacement, they replaced the battery but created issue with the Microphone. Hence i have raised the warranty repair and they took 3 complete weeks just for microphone issue. They just played a game of continuing telling false promises/commitments like stock is not available, battery is not working, charging port is not working and now finally they screwed up the motherboard. They even returned my device saying will reimburse the full payment that i made for battery replacement.
After mailing them that if they are not going to resolve the issue, I’m ready to proceed with legal procedures and they agreed to take back the device and get it repaired. Just now (29/Nov/16 – 11:45 AM) i spoke to them and they are still asking for a week’s time for getting repaired and agreed to return now for Saturday (3rd Dec 2016) not sure how true is this for this time.