Scam or fraud: Idea Cellular — not credit my amount

Submitted by: Nilam Solanki

Complaint Details:

Dear sir/madam,

I tried to recharge from idea app for offer RC399, the amount had deducted from my account but the recharge was not done And the money was not credited into my account
i have mailed to the idea customer care service but there is no response still.
Please check and credit my amount as fast as possible
Details :
Name: Falguni Solanki
Mobile no. [protected]
Mode of payment: internet banking ( sbi)
Date of recharge: 05/10/2018
Time : 8:29
Amount: rs. 399/-

Thank you