Submitted by: anita1968
Complaint Details:
Sir
We had ordered
HP 802 2-pack Small Black Original Ink Cartridges(Product No:L0S21AA) on October 16, 2017. We received the order and had kept the cartridges in their original packing till they were needed. On 4 November, we opened the pack to install the cartridges but an error message that the cartridges were defective repeatedly flashed on the computer. This happened with both cartridges in the pack. We then installed another cartridge from another pack(also bought from hponline store)and this finally worked.
We are regular customers of hponline store and this is the first instance where we have received defective cartridges. In order we had to remove the packing of the cartridges and also peel away the cellophane strip covering the coded potion.
Kindly replace these cartridges or return the amount paid(Rs.1253)
Further, two other cartridges(802-small;same as above) ordered in Shipment #000318483 for Order #300000034679 are also defective, which makes for a total of four cartridges which are paid for, but unusable. Please refund the amount paid (Rs.1253×2=Rs2506) or replace the cartridges at a location which is in Mangalore.
Regards