Scam or fraud: Hdfc Bank — employee back answering

Submitted by: KrutikaG

Complaint Details:
This is about HDFC bank branch Goregaon East. Recently was here to collect my forex card. Since the concerned person wasn’t of the table, someone directed me to a lady on counter 15. The lady is rude! Using sentences like ‘I have not entertained you’ and ‘don’t be so hyper’. The card was supposed to reach me after the bank messaged and it wasn’t there, when it was told that I have to depart soon! There was nothing that I said which made her respond that way. Please make sure your bank branch employees have good communication with each other to avoid such confusion and I hope your employees know how to talk to customers. We are regular customers at the bank, no other complaints yet. Rest all seems good