Submitted by: chauhan.nirpendra@gmail.com
Complaint Details:
I have purchased the Gadget Cops iffco tokio plan MO 1013889 for my iphone 6s. Recently the screen got damaged and when I approached the company. They told me that the policy details are not updated in the system and I have to check with the Retailer which was Hi Fly Infotech(Mukherjee Nagar, Delhi). When approaching the retailer, he deposited the phone and forwarded the policy details and phone to Gadget Corps about 2 month back. Now everytime when I call customer care they tell me that policy details are not updated and when on cross checking with the operations team they generally tell me that it will take another 1 week. It is almost 2 months and no service is provided by them. I think there is a fraud going on in this organisation in collusion with the retailer and some of the employees are involved in that. The policy details are not updated and there is no senior official to take care of these complaints.
Nirpendra Chauhan