Scam or fraud: FreeCharge — Bill payment issue

Submitted by: gbapi88

Complaint Details:
I have tried to make a bill payment of my vodafone mobile # 8116956363 on 7th Dec which reference no are FCVM161208529655261/FCVM161209530923501/FCVM161207528951466. Every time it’s automatically gets failed and a message I used to receive that transaction has been failed and 460 rupees will be added in my freecharge wallet. I mailed them that I want my money refund in my bank ac but they are unable to provide till date.