Scam or fraud: — Damaged product is delivered

Submitted by:  svipin493

Complaint Details:
I placed an order for a “la opala coffee mug set” on 4th december 2016.
It was delivered on 10th december but in broken state. The handle of the tea pot was broken.
After various attempts to get a replacement or refund from the seller, nothing was done.
We did file a complaint but the customer care said that they have closed the complain after talking to us but we never received a call.
I request that that the product should be replaced or i should be provided with a refund.
Paisa pay id : 44243731330
Order no. : 172408393020
Docket no. : 107376