Scam or fraud: DTDC Courier & Cargo — Misplacing the consignment

Submitted by: ayushvr007

Complaint Details:
Dear Sir,
This is connection to the consignment no: D30746225. It contains mobile device which was couriered on 18th Dec 2016 and has reached KANPUR head office on 21st Dec.
But we have not received the courier yet. When I called the customercare of DTDC kanpur, I was told that the mobile has been misplaced. The mobile is Redmi 3S(Gold, 16GB).
Now I want complete refund and courier charges. I have also mailed to your customercare mail id but received no response.Kindly look into the matter. and advice me for further correspondence.