Submitted by: Nilam-786
Sub : Complaint against lost consignment and Misbehave with customer by DTDC courier
I had used DTDC courier services to send a courier to Banda (UP) from Gurgaon dated
28th July 09. The courier company had told me that this parcel will be delivered to
the consignee with in 4 to 5 days; but today 18.08.2009; the courier has not been
delivered to the consignee, on the other hand they are not able to track this
courier even. No response had came till date from them after my repeated follow ups
and telephonic plus my personal visits to there regional office in Gurgaon. When
ever i ask for the same they told today it will be delivered. Last day when i
visited to there office they misbehave with me and said “do, whatever you can do” .
After that i reached to the nearest police station for this. They told me i should
complain to Consumer Forum for the same. Now i am feeling helpless..
You are the last hope of mine. Kindly tell me, what can i do against them and help
me out at your level. I will be thankful to you.
Pls register my grievance ASAP and as I am mentally and physically tired with
followups with DTDC GURGAON REGIONAL OFFICE.