Scam or fraud: CCavenue — Transaction failure but amount debited

Submitted by:  Manish97

Complaint Details:
My lat transaction in ccavenue to
the transaction failed at the last moment
but ccavenue took my amount from the bank account
how can i get it back from them

Dear Customer,

We are unable to obtain, authorization for your credit card / debit your online bank account, for your order at due to the following reason :
Invalid CardNumber / Expiry Date or Insufficent Funds

We invite you to visit once more to place this order, using another credit card or online bank account.

Thank you for your patronage.
This is the mail ive got from the company

1070246801_I_138000_INR_0_144630334 Dec 27, 2016 1380.00
These are the transaction details .