Scam or fraud: — Order not delivered nor update given

Submitted by:  Meenal K

Complaint Details:
My order no. BPO-20013242-201216 was to be delivered between 5 to 7.30 on 21st Dec. Now it is nearing 10pm neither the order delivered nor any update on the status given. I called up on the customer care no. 6 times in past 3 hours. Either the call is disconnected after keeping me on hold or I am told I will get call back with update which is not being done even after all this time. This order contains mainly fruits for a specific occasion tomorrow morning. If it is not delivered now it will be total waste. This kind of irresponsible and unreliable service is completely unacceptable.