Scam or fraud: Bhopal City Link [Bcll] / Mybus Bhopal — the bus conductor for route sr5 not accepting the student pass at7:05 am

Dear sir my son mr.shubh mishra is visiting from ghandhi chauraha to jawahar school at 7:05 -7:10 am from SR5 but conductor didn’t accepted the mahapaur pass and charged extra amount even he had pass and same situation is again happen at SR5 Timing 1:45 to 1:50 pm .
From jawahar school to ghandhi chauraha.
Kindly take action against these conductor immediately .
Thanks
Best regards
Mg [protected]