Submitted by: daryana
Complaint Details:
(1) I got a SMS from your bank on 15.11.2016 ” as a special convenience, enjoy
surcharge waiver across all petrol pumps on your axis bank debit card till
25.11.2016
(2) on 21.11.2016 I used my axis bank debit card attached with above bank a/c
for INR 270.00 .
(3) On 23.11.2016, I got a SMS from your bank debiting INR 11.50 towards
surcharge.
(4) I have also lodged on line complaint few days before, but no reply till today.
(5) today, i approached your VESU Branch, surat(gujarat) for above. but
surprisingly rather than hearing my complaint, i was advised to approach
servicing branch. this type of behaviour/ignorance defines the way of your bank officials to deal a complaint.