Scam or fraud: Axis Bank — Money not been credited to the reciever though deducted from my account

Submitted by: Namgyal Dolma

Complaint Details:
I have transfered 2500 from my axis account on 23rd dec 2016 via mobile application to SBI account. The money is deducting from my account and the receiver has also received a sms alert in his mobile. But while checking the balance, it is not yet added and there is no such transaction of credited in his SBI account. Please go through it. I have call several time to the customer care of both bank but they didn’t solve out my problem. Its horrible.
How can it is possible?
1.Right account
2.Money deducted from axis
3.Sms alert receive by The receiver in his mobile
4. But no such transaction seen in his mini statement plus no money credited

IMPS Ref no 635813382945

Thank you