Scam or fraud: Apple India — False reply and assurance given

Submitted by: shafu292

Complaint Details:
I submitted my phone on 16 Nov 16, due to hearing speaker issue. After couple of days I called at customer service and they assured me that everything has been approved and issue is resolved. However, when I called today at service center, I was shocked to hear that my device has not been reapaired as they are claiming that there is some tempering. Just one question, why would I show it outside, when I know it has warranty till Aug’17.

Case ID.100069383998
Gurgaon 122002

Regards
Shafi
9990036644

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