Scam or fraud: Alcatel Lucent — pathetic customer service

Submitted by:  Musaib Hasan

Complaint Details:

I Purchased a handset Alcatel A7 from Amazon in November 2018, unfortunately the touch screen went bad, i went to one of the service center as it was under warranty. They raised a service request on 2nd October (RVSRN1810SSA00002) and i was informed that it will get repaired within 7-10 days. I went again to their service center on 9th October 2018 and i was informed still the screen has not been dispatch from Delhi office and they didn’t have any answer when i will get or when they will get.

Called the so called Hotline ([protected]) spoke to the Rep- Sandeep (With no last name) – he was Robotic, with no clue why he is there & why he is answering the call, he was rude, with no empathy and had no answer to my questions, also he denied when i asked about his supervisor (He said he don’t report to anyone), listening to that i disconnected the call.

My Request to all you guys is just help the problem to get resolved ASAP, and fix that person or else i will post a Strong review on every social platform .