Scam or fraud: Airtel — unethical behavior – changed plans before my confirmation

Submitted by: Cpt_Naveen

Complaint Details:

My bill plans were changed without consent & before costs were informed though requested.

What was discussed over the ‘phone with an operator was for first advising me bill costs & if the 399/- plan allowed both my numbers under one billing plan like I had before & for costs inclusive of taxes to be advised before any changes were made.

However, they went ahead & changed the plans. Now they inform that the bill is Rs.470.82/- per phone & that rental paid in advance would be forfeited. Clearly, this is cheating & deficiency of service.