Submitted by: Sheik Davood
Complaint Details:
Airtel dish (Digital TV ID: 3018552325) is not working from Dec-13th and raised a complaint # 57275062 on Dec -16th which have been mentioned that it will be resolved in 48 hrs but it is not resolved but I got the SMS as it is resolved.
When I called to the customer care, they told that they were reached to my mobile which was not reachable on Dec-17th (Saturday) but I didn’t get any call regarding this. If the call is not reachable, I would definitely get the SMS alert for that call and I would have get back to you immediately since I’m using the AIRTEL SIM.
Without notifying the customer, there are closing the complaint with dummy reason.
Even then I raised another complaint # 53738590 on Dec-19th which was mentioning that it will be resolved in 48 hrs again but not yet resolved as of now. No one form the customer care or from the service engineer called me on this and my number was reachable at all times.
From Monday Dec 19th, I’m calling to AIRTEL Dish customer care and all the executives telling that it will be resolved EOD tomorrow but still now it is not yet resolved.
Even today I called, they are telling that it will more time to resolve. Still now none of them visited to check what’s the issue.
Customer care executive or the AIRTEL are not helpful in this regard.
Please do the needful.