Submitted by: syed nasir ali zaidi
Confirmation no BJZOWX…TICKET FROM Dubai TO LUCKNOW…DATE 24.12.2018… FLIGHT NO IX194…SYED NASIR ALI ZAIDI AND SAFIYA ZAIDI.
Original ticket was booked for 29 Dec. 2018. Due to reasons beyond the control I had to get the travel date preponed to 24 Dec. 2018, same flight and front seat.
I had to shell out additional 2270 ( rupees two thousand two hundred and seventy ) . Out of that one thousand one hundred is penalty for changing the date, seat charges are 790 and 380 rupees are difference of ticket for 24 December.
Here I wish to state categorically that penalty for date change is high and without any logic as my ticket for 29 th Dec. which was surrendered must have certainly earned the amount more than the amount charged originally without the incurrence of for the company. This penalty charge is arbitrary, exploitative and reasonable. This indicates that the company seems to place customer satisfaction at the lowest level ad revenue generation for the company at the highest level.