Scam or fraud: 3800/- deducted from my bank account in online transaction

Submitted by: Parmod Kumar

Complaint Details:
To Nodal Officer Customer Grievance One97 Communications Ltd. B121, Sector 5 Noida – Subject: deducted from my bank account no- (IndusInd Bank) when transfer money directly using my Debit card to Paytm Wallet ( ) Hi On Dated 26th Dec I transferred 3800 rs. to Imperial Electric House, Rohtak (wallet no- directly using my debit card and fill my OTP and balances debited from my bank account and in paytm wallet message seen was pending. Again we retry but the situation remains same and we got two reference no – & Immediate called to paytm customer care and they told me that your transaction is cancelled and money will be refunded by your Bank only. Afterwards, I drop a mail to Bank and they replied as mentioned in the below mail: Dear Mr.Kumar, Greetings from IndusInd Bank. This with reference to your e-mail dated December 28, 2016 addressed to regarding Unsuccessful transaction.. We wish to confirm that your transaction of INR was successful and it’s already claimed by Merchant Bank on December 27, 2016 with Acquirer Reference Number . Please do write to us, if you require any further clarification. Assuring you the best of our services. Sincerely, Kunal Pednekar Customer Care Team IndusInd Bank Limited Now, Bank suggested me to touch with paytm care for refund my money. Also, chasing with last 3 days with paytm customer care on phone as well as on mail but till date not found any response. Could you please check from your end with Acquirer Reference Number provided by the bank? regards Parmod Kumar