Submitted by: KarthiR
This is regarding my Reliance Data: 9381593421 /Relationship :500008279493.
I took took this connection during month of Jan 2016 for Rs 1100 and reliance upgraded their services from 3G to 4G elite during Jun 2016 and asked me to get buy new dongle for Rs:1800 to continue their services, i had informed them that i cannot spend to my new dongle, hence asked to close the services if they cannot provide the services, during month of Jul 2016 net work signal was disconnected, again i called up to the customer care about closing the services they confirmed it will be closed and asked to pay the outstanding bill, so i paid for Aug 2016 without getting services from Reliance.
I thought the services has been closed, i wouldn’t get further statement since the services already disconnected but again they sent me statement for Oct 2016 without providing single, i had called up many times to the customer support and sent so many (15 times) emails for the clarification, so far i didn’t get single response from their end, only the bill payment and collection team asking me to make the payment for the unused services and now threatening that my profile has been sent to CIBIL, so far my career i have been maintaining good financial transaction, they didn’t provide the services but asking me to pay is unfair.
If reliance forwarded my profile for non payment for issue, kindly do not accept it, because if they had provided the services i would be happily cleared the payment.
Here the below mentioned legal letter that i have received from Reliance.
M/s. Reliance communications Ltd, # 6, Haddows Road, Nungambakkam, Chennai – 600006 (hereinafter referred to as “ our client”) have instructed us to issue the following notice:
Our client is engaged in the business of providing Telecommunication services to its subscribers. You had approached our client for availing the services provided by our client and on the basis of the information furnished by you and on execution of the requisite documents containing the terms and conditions, our client had issued you the mobile phone service by issuing a Reliance LTE bearing No.9381593421 with corresponding account No.500008279493
One of the important conditions specified by our client for providing the service was the payment of the bills raised by our client by the indicated date in the statement of account/bill in respect of the services availed by you. That towards the value of the services received by you from my client, you are liable to pay a sum of Rs.1639/- to our client. However, having availed the services, you have not paid the said amount to our client and thus the said amounts continue to remain due and outstanding from you to our client. Our client has provided the LTE services to you on the assurances given by you that the bills would be promptly paid by you in respect of the services availed and that on the basis of such representation our client was induced into providing the mobile phone services, in respect of which the bills have been raised by our client.
That your action of availing the services by misrepresentation and the fact that you have not paid the amounts due despite the various demands made by our client clearly discloses an intent on your part at the inception to defraud our client.
That your action of availing the services provided by our client on inducement by misrepresentation and your further action of non-payment of the said charges / dues payable to our client amounts to an offence of criminal breach of trust under Sections 415-E and 417 of Indian Penal Code.
Please take notice that if you do not pay the said sum of Rs.1639/ – to my client within three (3) days from the receipt of this notice, our client would be constrained to initiate appropriate legal proceedings, both civil and criminal against you by holding you responsible for the costs and consequences thereof.
We would appreciate an early closure of this account as soon as you receive this mail
You may contact,
a) Help desk Collection Support. Cont No: 09382510001 (Between 10.30AM – 5.00PM except Sundays)