Makemytrip India — amount deducted without getting any ticket booked

Submitted by: Aryan029

Complaint Details:

While booking a flight ticket from Trivandrum to Delhi (return ticket also) on July 3, 2018 an amount of Rs. 9855 got deducted from my bank account vide particulars MEDR/MAKEMYTRIP I/686008/ and no booking was made. On contacting MakeMyTrip, they told me to wait for 12 working days but I got no amount refunded. Then on 25 July they told me that the amount got stuck with the payment gateway and they have escalated the case to accounting team. Now almost 3 weeks have passed since 25 july but every time I contact MakeMyTrip, I get only one reply that they are awaiting response from payment gateway.

Please help me in having my amount back to my account.

Thank You
Mohit Arya