Submitted by: Nitin M

Complaint Details:
This is regards to my idea number, with respect to complaint #C1-79166445236.

On 4th Dec around midnight I got 2 SMS from idea cellular stating that Midnight Movies pack has been activated on my number and that I was charged Rs. 180 (2 times) for this service. I realised that there was a virus on my phone which was popping up advertisements and could have led to this and I immediately called idea regarding the SMS’s and told them that I have not activated these services and it could be a virus on my phone. Also, I was concerned on how Advertisements can activate services on an Idea number and wanted to understand the privacy of such ads and also why DND is not being followed for such Ads.

I spoke to various agents at Idea that midnight and also spoke to a supervisor named Anish Vora who took a complaint on my behlaf and assured me that the charges will be reversed once the bill gets generated. The complaint number is C1-79166445236. At the same time I wrote an email to appellate.mh@idea.adityabirla.com as I was very concerned on how virus’s can manage to activate services on our behalf. No one at Idea has information on how these services got activated as they keep saying we don’t maintain such information for privacy reasons (which I think is absurd).

After all this my bill got generated on 12th Dec and there were these 2 charges (Rs. 180 each) for Midnight Movies for the same period (04-Dec-2016 – 03-Feb-2017). I called Idea customer care and told them about this issue and they took a complaint once again for waiver of charges. After couple of days I got a call from Idea billing department stating that these charges are absolutely correct and they will not be able to waive off them.

I am highly frustrated with Idea customer care team as they are not at all professional when attending to customers, they never pass on the call to the supervisor (no matter how much you insist on the same) and then they keep giving false commitments. I want to ensure that someone at Idea takes this complaint seriously and ensures that the charges are waived and at the same time explain to me on how a Virus can activate services on my behalf and how can we ensure that this does not happen again.

Also, the Appellate (Mr Devendra) has not replied to my email yet, instead someone else from the customer care team followed up the issue on his behalf which is not the right way to deal with Appellate complaints. If this issue is not resolved at the earliest I will put a case against Idea in the consumer court for vairous reasons and make sure a penalty is charges to them from TRAI.

Awaiting a quick response.

Submitted by:  arvind sawla

Complaint Details:
I was an account holder of A/C No.”28607108″ which I have closed in Aug’15 but I am still receiving SMS from the mentioned account. I have also reported this issue to the branch 4 -5 time but nothing have been done.
I request you to please take the necessary actions and close the account as soon as possible.
Screenshot attached

Regards,
Arvind Sawla

Submitted by: Vinayak Chakrabarti

Complaint Details:
I have ported to Vodafone from Tata Docomo with the expectation that signal quality and 3G would be better, but now after using their service somehow for about 1.5 yrs, I am being compelled to port to some other cellular network.

Vodafone was good some day but its not today.

Its a pathetic experience when you want to call your parents at home who are also in Vodafone network and when you call, their phone will never connect.

Vodafone suport says, sir dont worry, we have passed your grievances to our backend team and management will look into this…

I dont know if any backend team and the management even bothers to look into such issues for their customers…!!!

Location I have expereicned issues are: Vishrantwadi, Yerwada, Tingre Nagar, Viman Nagar, Wagholi, Kharadi majorly…

Submitted by: snigdha shrivastava

Complaint Details:
On 10th December i did went to shop for buying something but the transaction was declined still i got the message from Sbi that transaction has been done.Its been a 1 week and still my money has not been auto reversed in my savings account. As i am a working individual and so it matters me a lot. Please do resolve it as soon as possible. I will be very grateful.

Submitted by: Sushmita0511

Complaint Details:
I have bought JioFi modem. However, the connection is very very slow – I am unable to browse anything. Most of the time I get red bars. Even when I get green bars, I don’t get any browsing speed. I had bought the JioFi moden thinking that I will get high speed browsing but sorry to say I am very disappointed. Please resolve the issue on priority. My jio number is 8368938260

Submitted by:  Sachchidanand Shrivastava

Complaint Details:
I have bought a watch from canteen which was not working properly one repair has done but after that watch was not working in a proper manner watch needle changes time instantly after some days watch machine not working properly i have gone to titan world and they have watch for repair but and after repair also watch was not working in a proper manner
Kindly help me for solving this problem

Submitted by:  R Ramkumar

Complaint Details:
Order No 1146749
Birthday cake was supposed to be delivered on 14th Dec. Order was placed 10 days prior – not a last minute order
On 14th Dec, no cake was delivered nor was any contact made to the telephone number provided
On 16th Dec, I called customer service and complained. I was told that in 24 hours, they will revert.
No revert or response for 72 hours. I called again and then I am told that the courier could not locate the address.
First, FNP does not bother to call back within the promised time, Then they have the gall to tell me that the address is not found! Thousands of students stay at that hostel in the center of Berlin and a courier cannot find the address? If I google it, I can see the exact location. The courier should have called the number which was provided (which is the very purpose of providing a phone number)
Now, not happy with the fact that they completely ruined the Birthday surprise, they say that a refund will not be made!
When I questioned this, they say that they will now deliver the cake this week! How cool is that – to get a cake one week after your birthday?
I need a refund of the money I paid – not delivery of a stale cake.

Submitted by:  swastik200

Complaint Details:
Sir, my name is NITISH BHARDWAJ. I am from sonipat state haryana.sir my account is in pnb bank branch mini secreteriat sonipat account no.-6617000100043091 sir i add a sum of rs 16200 in my paytm wallet on 9th of december 2016. But due to some reason i return them back in my bank account but they did not credit.after that i mail to paytm they reply me through a system generated email that after 2 working days amount will be credit.after 2 days i checked my account but the sum is not credited.i again email paytm but till today they reply me through the same email and amount is not credited.i also visited my branch but they said we cannot do anything in this u only contact paytm please help me.
Wallet order i.d.-4374071905
Bank txn i.d.-one97.5225.09122016164511
Date of return-9-12-2016
Time of return-14:24

Submitted by: Nishant K Soni

Complaint Details:
Dear Sir/Madam

I was booking the train ticket on the Double Decker 22626 Bangalore (BNC) – Chennai (MAS) for the 20th of Dec and twice I logged in and tried to purchase the ticket, the money was deducted but it said the service was not available at this time whilst issuing the ticket.

However, an amount of 535 + transaction fee = 546 Rs was deducted twice and I do not have any ticket as well.

You have made an online payment of INR 535.0 with Transaction ID 1107093323 towards payee IRCTC INDIAN RAILWAY from your Account XXXXXXXX on Dec, 19, 2016 at 18:31 hours .

You have made an online payment of INR 535.0 with Transaction ID 1107069953 towards payee IRCTC INDIAN RAILWAY from your Account XXXXXXXX on Dec, 19, 2016 at 18:00 hours .

Also earlier the availability was in the general category and now it is showing me only tatkal tickets for which I will have to pay 200 Rs extra which is really unfair too.

I would request for a refund of the above amount of 1192 Rs = 546 x 2 through my ICICI account. I am also unable to book in the general quota so please compensate me for the additional charges for booking a tatkal as well

Submitted by:  Punk087

Complaint Details:
Dear sir/mam
I added Rs 1000 money on paytm wallet and I sent it to bank account by send or pay and received a text that the refund is processed and it will take up to 7 business days but it’s been 11 working days. I have raised my query on call and also on Paytm app but got no help or a positive response. My wallet txn id no is. 4210128301. The payment I made on Date 03-12-2016
Kindly give me a solution and help me in getting back my refund. I will be thankful to u, please solve my problem
Thanks