Submitted by: Harish Rocko
Complaint Details:
I am great fan of Yamaha since my childhood to till now and had huge respect for the same. I wanted to buy the new Yamaha FZ 25 and made my booking on 6th February 2017 at Raj Yamaha Adyar Chennai ( a registered Yamaha dealer) and they gave me a promise that they bike would be delivered by end of this month and I can see the display piece which will be getting delivered next week.
Now when I called the concerned show room they have said to me that they are clueless and the display piece will be coming by end of this month. When I enquired them why they are going back on their words I got an answer that it is Yamaha that is doing so and not them . When I said that they have made false promise I got a very rude answer that is how it is and just keep the phone down. When I said to him. Whether I can enquire this ambiguous statements of them to Yamaha, I got a very rude answer like do what so ever you want and nothing can be done here .
After following motogp for all these years, the legacy of Yamaha as I thought it would is not there . I feel so shattered and hollow on how I got a reply from a registered Yamaha show room and why is there such a difference is statements and the way the handle customers before and after booking of the vehicle. And why was there a false promise made ? . I am still in shock and also still believe that Yamaha would not do so and this is just a bad dealer. Hoping for some better customer service and answers here.
Recipt no : 7794
Name of attendant : Senthil ( not trying to target anyone, but why such a rude response towards a customer )